Avila v. LifeLock, Inc.

Updated: December 08, 2016
Status: Ongoing Case

Labaton Sucharow leads the charge against LifeLock, an identity theft protection company with major security flaws.

On March 23, 2015, Labaton Sucharow was appointed as co-lead counsel for lead plaintiffs in the securities class action against LifeLock, Inc. (LifeLock), an identity theft protection company, and certain of its officers. Lead plaintiffs allege that LifeLock made false and misleading statements, and concealed material facts regarding the company’s business practices. Specifically, lead plaintiffs allege that LifeLock failed to comply with its Federal Trade Commission (FTC) settlement, related to the company’s mishandling of customer information and misrepresentations related to the protections provided by LifeLock’s products and services, including its ability to prevent identity theft. We filed a second amended complaint on October 14, 2016.

The case is Avila v. LifeLock, Inc., No. 15-cv-01398 (D. Ariz.). Labaton Sucharow represents lead plaintiff Oklahoma Firefighters Pension and Retirement System. The defendants are LifeLock, Inc.; Todd Davis, LifeLock’s Chief Executive Officer; and Scott Power, LifeLock’s Chief Financial Officer.

In 2010, the FTC brought an action against LifeLock charging that the company made false representations about its products and services. Later that year, LifeLock reached a $12 million settlement with the FTC and 35 state attorneys general in one of the largest FTC-state coordinated settlements on record.

On February 19, 2014, the company reported in its 2013 Annual Report that it had met with the FTC regarding alleged non-compliance with the 2010 FTC settlement, after a “whistleblower claim relating to [LifeLock’s] compliance with the [2010] FTC [Settlement] Order.” The company further disclosed that it expected to receive a request from the FTC for documents or information and that it would be setting aside a $20 million legal reserve for the renewed FTC investigation.

A month later, on March 20, 2014, former LifeLock Chief Information Security Officer, Michael Peters, filed a whistleblower complaint against the company, alleging that he was wrongfully terminated for uncovering and bringing to the attention of the company serious deficiencies in its data protection services.  

Then, on July 21, 2015, during the trading day, the FTC issued a press release asserting that LifeLock had “failed to live up to its obligations under the 2010 settlement,” and that it had filed an action under seal in the U.S. District Court for the District of Arizona requesting that the court “impose an order requiring LifeLock to provide full redress to all consumers affected by the company’s order violations.” The FTC alleges that LifeLock failed to establish a comprehensive security program, failed to meet record keeping requirements, and falsely advertised the level of security provided by its services.